SUPPORT INFORMATION:

Support Hours:

Monday to Friday - 8:30am to 6:00pm PST
Saturday and Sunday currently by email only.
Online support coming soon!

Telephone:

Toll Free: 1.866.229.3318
Local: 604.852.6601

Email:

techsupport@deepbluecreative.com

For EMERGENCY TECH SUPPORT, please email:

helpme@deepbluecreative.com

(Note: this email will page our support personnel 24 hours a day and should only be used for emergencies. Misuse will result in a full rate billing for response time. Also note that the tech on call may not be able to reply to your email from their location, however, response will be instant.)

Downloadable Documentation:

Defender Documentation:

1. The Defender Installation Manual in Word

2. The Defender Installation Manual in PDF

3. The Defender Features in Word Format

4. The Defender Features in PDF Format

5. The ONE PAGE Defender Features in Word.

6. The ONE PAGE Defender Features in PDF.

Useful Programs:

1. Download Putty for Secure Command Line access to your Defender Server

2. Download WinSCP for transfering files between computers on your network.